Express Check-In — Let Reception Know You're Coming
Fill this in on your way over and reception will have your file started before you arrive — useful when you're feeling unwell. No booking? No problem, walk-ins are always welcome.
Finding Us
Chaksibari Marg, Thamel, Kathmandu 44600, Nepal — Ground Floor, 120m East of Kathmandu Guest House Main Gate (Opposite Nirvana Garden). Ground-floor access, no stairs.
The Check-In That Is Not a Wait
The clinic check-in is minutes, not the hours of hospital triage — registration with passport, immediate seating, and the consultation that follows without the bureaucratic queue. The process is designed for travelers who need care now, not appointment-booking bureaucracy that delays it.
Check-in essentials
- Passport — required for registration and insurance
- Insurance info — policy number, emergency contact
- Symptom list — what is wrong, when it started
- Medication list — what you take, allergies
- Walk-in or appointment — both work; urgent does not wait
When to Walk In, When to Book
The urgent problem walks in — the fever, the injury, the thing that cannot wait. The planned service (vaccination, certificate, routine consultation) books ahead to guarantee the slot. Both work; the difference is whether the need is immediate. For the problem that is urgent, do not wait for an appointment — come in.
The Process
Our check-in process: the arrival at the clinic, the registration (the passport or the ID, the contact details), the vital signs (the BP, the pulse, the temperature), the brief history collection, and the wait for the physician. For the first visit, the registration that takes 5-10 minutes.
What to Bring
Bring: the passport or the ID, the insurance details (the policy number, the insurer contact), the medication list (the current medications), the medical history (the previous records if available), and the payment method (the cash or the card).
The Wait
Wait time varies — the walk-in may wait vs the appointment that is seen on time. For the urgent case, the prioritization; for the routine, the wait that is expected.
The Registration
Registration: the passport or the ID, the contact details, the insurance information, the medical history, and the medications list. For the first visit, the registration that is completed.
The Wait Time
Check-in wait — the arrival time that is early (the forms that are completed before the appointment), the walk-in wait that varies, and the appointment that is prioritized.
The Follow-Up
For the follow-up visit — the report that is brought (the test results, the treatment notes), the symptoms that are updated, and the continuity that is maintained.
The Wait
Check-in wait — the registration (the brief that is completed), the queue that is managed, and the comfort that is provided.
The Follow-Up
Check-in follow-up — the result that is communicated, the appointment that is scheduled, and the instruction that is given.
The Registration Cost
Check-in registration — the consultation fee that is quoted upfront (the transparent that is the policy). For the visit, the cost that is known before.
The Insurance Detail
Check-in insurance — the policy detail that is collected (the direct billing that may be arranged). For the insured, the documentation that is provided.
The Express Value
Express check-in — the free (the pre-arrival that shortens the desk time). For the walk-in, the prepared that is faster.
The Insurance Capture
Check-in insurance capture — the policy detail entered early (the GOP/claim that starts sooner). For the insured, the upfront detail that speeds.
The Registration Cost
Check-in registration — the free (the arrival-process that is included). For the patient, the fast that is the standard.
The Express Option
Check-in express — the pre-registered (the online- completed that speeds). For the time-short, the done-ahead that is the smooth.
How do I check in for my appointment?
Walk in during operating hours (8 AM–10 PM) or arrive for a scheduled appointment — the check-in is immediate registration at the desk. Bring passport for identification, insurance information if using coverage, and a list of your symptoms or concerns. The check-in takes minutes; the consultation follows.
Do I need an appointment or can I walk in?
Walk-ins are welcome — we accommodate urgent needs without prior scheduling. Appointments reserve specific times and are recommended for non-urgent consultations, vaccinations, and medical certificates to ensure availability. For the urgent problem, do not wait for an appointment; come in.
What do I need to bring?
Passport (required for registration), insurance information (policy number, emergency contact), medication list (what you take, doses, allergies), and relevant medical records if available. The passport is the universal requirement; the rest accelerates the consultation.
How long is the wait?
Typically under 15 minutes for walk-ins — we prioritize by medical urgency not arrival order for emergencies. Scheduled appointments are on time or within minutes of the scheduled time. The wait that is measured in minutes, not hours, is the clinic difference from hospital queues.
What if I need urgent care but the clinic is busy?
Urgent cases are prioritized — the wait for a true emergency is effectively immediate. For less-urgent but pressing needs during busy periods, the wait may extend but urgent issues do not wait. If your condition cannot wait, say so — we triage by medical need.
