Your Medical Records — Everything You Leave With
Every visit to Thamel Clinic includes a complete set of documentation: what we found, what we did, what medications were prescribed, and what follow-up is needed. You get paper copies and digital PDFs — designed for your doctor back home, your insurance claim, and your own records.
What You Receive After Every Visit
- Visit summary — date, presenting complaint, examination findings, diagnosis, treatment provided — the core medical record
- Itemized invoice — every charge broken out for insurance claims
- Payment receipt — proof of payment with your name and clinic details
- Lab results — any tests run, with interpretation notes
- Prescription — medications prescribed with dose, duration, and purpose
- Referral letters — if we sent you to a specialist or hospital, the referral documentation
- Follow-up instructions — written aftercare guidance specific to your condition
For Your Doctor Back Home
- English-language documentation — all records are in English, formatted for international medical review
- ICD-coded diagnoses — we code diagnoses in the international standard so your home doctor understands exactly what was found
- Medication cross-reference — we note local brand names AND the international generic name so your doctor can continue the prescription
- Lab values in standard units — we report in the units your home country uses (or specify which)
For Insurance Claims
- The visit summary + itemized invoice + receipt is the standard claim package — file them together
- For larger claims (hospitalization, evacuation), we provide a formal medical report — the detailed narrative insurers require
- If your insurer needs additional documentation later, WhatsApp us — we email supplementary reports within 24h
- For pre-authorization (GOP), we communicate directly with your insurer's medical team
Digital Copies & Re-Access
- PDF copies — we email or WhatsApp PDF versions of all documents same-day
- Re-issuing records — lost a document? Contact us with your visit date and we'll re-send
- Follow-up by WhatsApp — questions about your records or treatment? Message us — our 7-day free follow-up includes record questions
Why the ICD-10 Coding Matters for Insurance
- Automated claims systems read codes — the ICD-10 diagnosis code is what the insurer's system processes; a coded report processes faster than a narrative
- Universal medical language — every health system worldwide reads ICD-10; the code eliminates the translation between a Kathmandu diagnosis and a home-country claim
- The correct code — we code the actual diagnosis (A09 gastroenteritis, T70.0 altitude sickness, etc.); the specificity is the processing speed
- Continuity home — your doctor back home reads the same codes; the record transfers meaning without re-interpretation
The Package for Different Purposes
- For insurance claims — visit summary plus itemized invoice plus receipt is the standard package; file all three together
- For your home doctor — the visit summary plus lab results; the clinical narrative plus the objective findings
- For hospitalization/evacuation — the formal medical report; the detailed narrative insurers require for large claims
- For follow-up care — the prescription plus referral letters; the documentation for continuing treatment elsewhere
- For your own records — the complete set; keep the PDFs accessible for future travel or medical history
Common Questions
The Records That Travel
Your records from Thamel Clinic are portable — the consultation notes, lab results, imaging reports, and vaccination records provided in English with international-standard formatting. For the home physician continuing your care, the records tell them what was found and done; for the insurer, the documentation supports the claim.
Access and Requests
Request records at the visit (before you leave) or afterward via the medical-summary form. Digital PDF delivery is standard; printed copies available. The records are yours — confidentiality protected but fully accessible to you. The request that happens before departure is faster than the one that requires retrieval weeks later.
Bringing Your Records
For chronic conditions, recent procedures, or ongoing medications — bring the records that summarize the status: the medication list with doses, the recent test results (last CBC, last relevant labs), the procedure reports if recent, and the summary that captures the clinical picture. The records that are brought enable the continuity; the records that are left home require the repetition or the guesswork.
Receiving Records
We provide records of your care with us — the visit summary, the test results, the treatment provided — formatted for the home provider's use. The traveler's Kathmandu care becomes part of the home record when the documentation is provided and shared. The continuity that the records enable is the follow-up that works.
Your Records Access
Your medical records belong to you — the consultation notes, the test results, the prescriptions, the imaging reports. Request the copies (the clinic provides the records for the continuity of care with your home physician or for the insurance claims). The digital copies are the practical access.
The Continuity of Care
For the ongoing condition, the records that travel — the discharge summaries, the medication lists, the test results — enable the home physician to continue the care appropriately. The travel medicine clinic's documentation provides the continuity that the return- home care requires.
The Record Request
Requesting the medical records — the process that the clinic or the hospital requires (the written request, the identification, the processing time). For the traveler who needs the records for the home physician, the request process that is completed before the departure.
The Imaging Transfer
The imaging (the X-rays, the ultrasounds, the CT scans) — the digital copies (the CD or the DICOM format) that transfer to the home provider. For the imaging that was done in Nepal, the digital copy that is requested for the home records.
The Transfer
Medical record transfer: the records that can be sent to the home physician or the insurance, the imaging that is shared electronically, and the discharge summary that documents the care. For the patient who needs the continuity, the records that are provided.
The Privacy
For the sensitive records (the mental health, the sexual health) — the confidentiality that is maintained. The records that are shared only with the patient's consent.
The Request
Medical records request — the identification that is verified, the records that are located, and the format that is provided (the electronic or the paper).
The Privacy
Records privacy — the access that is limited to the authorized (the patient, the designated representative), the encryption that protects the electronic, and the retention that complies.
The Request
Medical records request — the copy that is provided (the consultation note, the lab, the imaging). For the patient who needs the record, the request that is processed.
The Privacy
Medical record privacy — the confidentiality that is maintained (the not shared without the authorization). For the sensitive information, the privacy that is protected.
The Copy Fee
Medical record copy — the free or the nominal fee (the request that is provided). For the records, the reasonable access that is given.
The Digital
Digital record — the email or the portal that is provided (the convenient that is preferred). For the insurance claim, the complete record that is sent.
The Copy Cost
Medical-record copy — the ~$5-15 (the requested that is provided). For the home-continuity, the obtained that is carried.
The Digital
Digital record — the email/cloud (the instant that is free). For the post-visit, the sent that is the standard.
The Copy Fee
Records copy — the free-to-nominal (the provided that is the service). For the transferred, the given that is the standard.
The Digital
Records digital — the emailed (the portable that is the format). For the travel, the carried that is the access.
What documents do I get after a clinic visit?
Every visit produces: visit summary (complaint, findings, diagnosis, treatment), itemized invoice, payment receipt, lab results if tests ran, prescription details, referral letters if relevant, and written follow-up instructions. Paper copies plus digital PDFs same-day.
Will my home doctor understand the records?
Yes — all documentation is in English with ICD-10 coded diagnoses (the international standard), medications listed by both local brand and international generic name, and lab values in standard units. Formatted for international medical review.
What if I lose my medical documents?
WhatsApp us with your visit date — we re-issue the records same-day as PDF. The digital copies are the backup; the re-issue capability is the safety net for lost paperwork.
Can you send records directly to my insurance company?
For pre-authorization (GOP) we communicate directly with your insurer's medical team. For claims, we give you the complete package to submit. If they need supplementary documentation later, WhatsApp us and we email it within 24 hours.
How long do you keep my records?
We maintain records per medical-records standards; if you need documentation later (even after returning home), WhatsApp us with your visit date and we re-send. The 7-day free follow-up includes records questions.
