Patient Feedback — How Was Your Visit?
Every comment is read by our clinical lead. Compliments tell us what to keep; complaints get a personal reply and a fix. Prefer public? A Google review is the single biggest help for the next sick traveler searching in Thamel.
Or Leave a Public Review (Helps Other Travelers Most)
A 30-second Google review mentioning what you were treated for helps travelers searching "clinic in Thamel" at 2 AM find safe care faster.
Why Feedback Matters
The clinic improves because patients tell us what works and what does not — the comment that praises the fast service confirms the efficiency matters; the complaint about a communication gap identifies what needs fixing. Feedback is not a formality — it is the mechanism that turns individual experience into systemic improvement.
Feedback that helps
- Specific details — what happened, when, who
- Constructive criticism — the problem plus the suggestion
- Positive confirmation — the things that work should be noted
- Honest assessment — not just the polite version
- Contact info optional — for follow-up if you want response
The Review Loop
Feedback enters a review process — serious concerns get immediate attention, patterns get identified, and changes get made. The complaint about a process leads to the process review; the praise for a staff member reinforces the behavior. The feedback that takes two minutes to submit can improve the experience for the next hundred patients.
The Feedback Value
Feedback — the free (the shared that improves the service). For the patient, the voice that is heard.
The Complaint Resolution
Complaint resolution — the free (the addressed that is the policy). For the concern, the response that is given.
The Free Feedback
Feedback — the free (the heard that is the channel). For the patient, the submitted that is welcomed.
The Resolution
Feedback resolution — the addressed (the billing/ care that is reviewed). For the complaint, the handled that is the response.
How do I provide feedback about my visit?
Through the follow-up survey link sent after your visit, direct email/WhatsApp to the clinic, Google reviews, or this feedback form. All feedback is reviewed — the comments that praise and the criticism that identifies problems both inform improvement.
What happens with feedback?
Reviewed by clinic leadership — positive feedback confirms what works; negative feedback triggers review and response. We respond to concerns directly where possible and use the feedback to adjust processes, training, or communication. The feedback is not decorative — it drives changes.
Can I complain about a specific issue?
Yes — specific complaints are treated seriously. Provide details (date, staff involved if known, what happened), and we investigate and respond. The complaint that identifies a problem is how the problem gets fixed — we want to hear it.
Is feedback anonymous?
Anonymous feedback is accepted — name and contact are optional. For complaints requiring response or resolution, contact information helps us follow up, but anonymous feedback is still reviewed and incorporated.
How do I report a serious concern?
For serious concerns (quality of care, safety issues, billing disputes), contact us directly by phone/WhatsApp (+977-9747726036) or email — serious concerns get immediate attention, not just filed for later review.
