Prepare for Your Visit — What to Bring Checklist
Walk-ins never need paperwork — but bringing your passport photo, insurance policy number, medication list, and vaccination card lets us issue your complete insurance-ready packet (ICD-10 report, itemized receipt, prescriptions) on the spot instead of chasing documents later.
Identity & Documents
- Passport (or a clear phone photo of the bio page) — needed for insurance reports and vaccination records
- Travel insurance policy number + insurer name (a photo of your policy card works)
- Your booking reference (TC-…) if you reserved online — or just walk in
- Visa or visa-photo page if you will claim the expat/long-stay consultation rate
Medical Information
- List or photos of current medications (include brand + generic names and doses)
- Allergy list — especially sulfa (Diamox), penicillin, and any vaccine reactions
- Your home vaccination card / yellow booklet if coming for vaccines or rabies PEP
- A symptom timeline: when it started, what makes it better/worse — a few phone notes are enough
- Your trek itinerary (highest sleeping altitude) for altitude consultations
Practical
- Payment method: card, NPR/USD cash, or eSewa/Fonepay QR — no deposit needed to book
- Loose, accessible clothing for wounds or joints that need examining
- Sunglasses and water bottle — Kathmandu is bright and dehydrating
- A parent or legal guardian if the patient is under 18
Coming Straight From the Airport or a Trek?
- Just landed & feeling ill: come directly — ground-floor access, luggage is safe at reception, and we see you within minutes.
- Back from a trek: note your highest sleeping altitude, where symptoms started, and any helicopter descent — it speeds up AMS evaluation.
- Animal bite today: wash the wound 15 minutes with soap and water first, then come — this is more urgent than paperwork.
- Flying soon: tell reception your departure time — we prioritize pre-flight cases and issue fit-to-fly certificates same-visit when appropriate.
The Prepared Visit
The efficient medical visit is prepared — the passport ready, the medication list written, the symptom timeline clear in your mind. The unprepared visit takes longer, misses information, and produces less complete care. The preparation is not bureaucratic overhead; it is the difference between an efficient consultation and a vague one.
Bring to your visit
- Passport — registration and insurance documentation
- Medication list — what you take, doses, allergies
- Medical records — relevant history, recent test results
- Insurance information — policy number, emergency contact
- Symptom timeline — when it started, how it has changed
The Symptom Story
The most valuable thing you bring is not a document — it is the clear description of what is wrong. When did it start? What makes it better or worse? What happened before (food, activity, travel)? The vague "I don't feel well" takes 20 minutes of questions to clarify; the prepared narrative takes 5 minutes and produces better care.
The Pre-Arrival
Before arriving in Nepal: the travel insurance verification (the coverage for the medical and the evacuation), the medication supply (the sufficient for the trip plus the buffer), the vaccination review (the recommended vaccines), and the health history documentation (the conditions, the medications, the allergies).
What We Assess
The travel health assessment: the itinerary review (the destinations, the activities, the altitude profile), the risk assessment (the medical history vs the itinerary), the vaccination recommendations, the prescription medications (the malaria prophylaxis, the altitude medications), and the personalized advice.
Before Your Visit
Visit preparation: the medical records (the relevant history), the medication list (the current medications and the allergies), the insurance details, the symptom description that is prepared, and the questions that are listed.
The Timing
For the urgent visit — the walk-in that is possible; for the routine visit — the appointment that ensures the time. For the best experience, the visit that is planned ahead.
The Medical History
Bring your medical history — the conditions, the surgeries, the current medications, the allergies. For the first visit, the history that is complete.
The Questions
Prepare your questions — the concerns, the treatment preferences, the information that is needed. For the visit that is productive, the questions that are listed.
The History
Visit history preparation — the symptom timeline (the onset, the progression), the relevant medical history, and the current medications that are listed.
The Questions
Visit question preparation — the questions that are written (the not forgotten in the moment), the priority that is ordered, and the goal that is clear.
The Visit Cost
Visit cost preparation — the consultation fee that is known (the insurance that may cover, the receipt that is provided). For the visit, the cost that is clarified.
The Payment
Visit payment — the cash, the card that is accepted (the insurance direct billing that may be arranged). For the preparation, the method that is planned.
Documents That Save Money
Visit preparation value — the prior report + the medication list (the repeat-testing that is avoided). For the prepared, the documentation that reduces the cost.
The Insurance Prep
Pre-visit insurance — the assistance number + the GOP contact (the pre-call that speeds the coverage). For the insured, the preparation that pays.
The Document Value
Prepared documents — the free (the brought that saves the time + the possible re-test). For the efficient, the gathered that is the value.
The Efficiency Cost
Visit efficiency — the prepared-that-shortens (the same ~$40 that delivers more). For the ready, the maximized that is the outcome.
What should I do before visiting the clinic?
Bring your passport (for registration and insurance), any relevant medical records or medication lists, your travel insurance details, and a list of symptoms or concerns. If you are coming for a specific service (vaccination, certificate), bring the required documentation — the preparation makes the visit efficient.
Do I need an appointment?
Walk-ins are welcome for urgent issues; appointments are recommended for non-urgent consultations, vaccinations, and medical certificates to ensure we can allocate time properly. Call or WhatsApp (+977-9747726036) to schedule — the appointment reserves the time that walk-in may not guarantee.
What information should I prepare?
Symptom timeline (when it started, how it has changed), relevant history (recent travel, activities, food exposures), current medications and allergies, and your specific concerns or questions. The clear symptom story accelerates the diagnosis — vague descriptions slow it.
What about insurance and payment?
Bring your insurance information (policy number, emergency contact). We provide claim-ready documentation. Payment is at time of service — cash (NPR or USD) or card. Prices are published; the consultation fee is transparent before treatment begins.
What if I cannot communicate in English?
English is our primary language for consultations, but we can accommodate other languages with notice or translation support. For critical communication (symptom description, treatment consent), bring a translator if needed or let us know in advance — accurate communication is essential for accurate diagnosis.
